Shipping and returns information

At Joanna McDonough Art, we pride ourselves on ensuring your beautiful abstract acrylic art reaches you safely and efficiently. We also want you to be completely happy with your purchase. Here, you'll find everything you need to know about our delivery services and our straightforward returns policy.

Frequently asked questions

We've compiled answers to common questions about shipping and returns to make your experience with Joanna McDonough Art as smooth as possible. If you can't find what you're looking for, please don't hesitate to contact us.

When can I expect to receive my art, and do you deliver outside the UK?
For deliveries within the UK, you can expect to receive your purchase within 5-10 days. At this time, we only deliver within the UK. Alternatively, you can collect your order for free directly from our studio in Aviemore.

What is the estimated delivery time for UK orders?
Our standard delivery time for orders within the United Kingdom is 5-10 working days from the date of purchase.

Can I collect my art purchase in person?

Yes, absolutely! We offer free collection from our shop in Aviemore. Please contact us after placing your order to arrange a convenient collection time.

Do you ship internationally?
Currently, Joanna McDonough Art only offers shipping within the United Kingdom.

What should I do if I want to return a painting or print?

If you are unhappy with your purchase for any reason, please contact Joanna McDonough Art directly at joannamcdonoughart@gmail.co.uk or 07930833969  within 14 days of receiving your item. We will provide you with detailed instructions on how to return your art.

How does the refund process work for returns?
Once your returned item is received and inspected, we will process a full refund to your original method of payment. Please allow a few business days for the refund to appear in your account.

Is there a time limit for returns?
Yes, please notify us within 14 days of receiving your order if you wish to return an item.

Who covers the cost of return shipping?
Details regarding return shipping costs will be provided when you contact us about your return. In some cases, the customer may be responsible for return shipping.

Your satisfaction is our priority

We want you to love the art you bring into your home. If you have any further questions or need assistance with your order, please do not hesitate to reach out. We are here to help ensure a delightful experience with Joanna McDonough Art.